Refund policy

Refund Policy

We want you and your little one to love your WindyHug. If something isn't right, here's how we'll help.

30-day returns
You have 30 days from the day your order arrives to request a return. To qualify, the cover must be unused, clean, and in its original packaging.

How to start a return
Email us at support@windyhug.com with your order number and the reason for your return. We'll reply with the return address and instructions. Please don't send items back without contacting us first, because returns sent to the address on the package can't be processed.

Damaged or wrong item
If your cover arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't need to send anything back.

Return shipping
For damaged, defective, or wrong items, return shipping is on us. For all other returns, the customer covers return shipping.

Refunds
Once we receive and check your return, we'll email you to confirm. Your refund will go back to your original payment method within 5–10 business days.

Questions?
Just write to us anytime at support@windyhug.com. We're happy to help.