Shipping policy

Shipping Policy

Free shipping on every order.

Processing time
Orders are processed within 1–3 business days. You'll get a confirmation email as soon as your order is placed, and a second email with your tracking number once it ships.

Delivery time
United States: 7–12 business days
Canada: 8–15 business days

Your WindyHug cover ships from our fulfillment partner's international warehouse, which is how we keep the price low and shipping free. Delivery times can run a little longer during holidays or bad weather.

Tracking
Every order comes with tracking. If your tracking hasn't updated in a few days, don't worry. Packages often pause while moving between carriers. If you have any questions at all, just write to us.

Lost or damaged packages
If your order arrives damaged or hasn't arrived within 20 business days, email us at support@windyhug.com with your order number and we'll make it right with a replacement or a refund.

Questions?
We're real people and we answer every email: support@windyhug.com